14 Nov How well are you communicating with your clients?
Effective client communication plays an essential role in the success of any business relationship. Do you relay messages to clients in an effective and clear manner, or does your client communication have room for improvement?
Your clients want to know they are your first priority. You can show them that they are by relaying messages in a concise, effective and timely manner. Ineffective communication is a sure way to lose a client or to have him give you an unfavorable review to friends and family.
Here are a few key items to remember in better client communications:
- Give your clients a time frame for a response. No one likes to be left hanging. If you are waiting on a third party before you can give your clients an expected answer, let them that know you may be delayed and why. It also helps if you tell your client you will contact him at a given date and time to let him know the “status.” You can give an update on the progress in resolving a situation whether or not you are able to give a final resolution. Your client will appreciate the effort in keeping him updated on the situation.
- Ask clients their preferred method of communication. Everyone communicates in different ways. Not everyone likes talking on the telephone, and if you try calling one of these clients, you may not get an answer. A way to prevent this type of missed communication is to ask in advance how a customer prefers to be contacted. He may only want to receive emailed correspondence or perhaps even a text. You have to be flexible and communicate with clients in the way that’s most comfortable for them.
- Never be too busy to answer an inquiry. Get back in touch after a client’s inquiry in a timely manner. Whatever the issue is, the customer would not have contacted you if it wasn’t important to him. If you can’t respond in detail when you first receive an inquiry, set up an appointment for a detailed conversation at a time that is convenient for your client. You can even have an assistant get back in touch if you are too busy to respond.
We hope you found this information helpful in finding better ways to communicate with your clients. Our legal professionals at Barsh & Cohen are able to assist with all things real estate. Contact us here to schedule a consultation.